Last updated: 17/04/2026

At PadronHelpers we offer administrative procedure management services for foreign citizens in Spain. As these are digital services, the following refund policy applies.

1. Right of withdrawal

In accordance with applicable consumer protection legislation, the customer has the right to withdraw from the contract within 14 calendar days from the date of purchase, without the need to provide any reason.

Important exception: The right of withdrawal will not apply if the customer has expressly requested the start of service delivery before the withdrawal period ends.

2. Conditions for refund

A full refund of the amount paid may be requested when:

• The service has not been started by PadronHelpers.
• The customer communicates the cancellation request within 14 calendar days of contracting.
• No management has been carried out before official bodies or town halls on behalf of the customer.

No refund will be made when:

• The service has been completed satisfactorily.
• The service is in the process of execution and the customer has given express consent to the start of the service.
• The procedure has been denied by the town hall for reasons attributable to the customer (incorrect, false or incomplete documentation provided by the customer).
• The customer has not provided the required documentation within the indicated deadline, causing the procedure to expire or be archived.

3. How to request a refund

To request cancellation of the service and a refund, the customer must communicate this in writing through any of the following means:

• Email: info@padronhelpers.es
• Contact form: available at padronhelpers.es/contact

The request must include:

• Full name of the account holder.
• Order number or reference of the contracted service.
• Reason for the refund request (optional, but facilitates processing).

4. Refund period

Once the refund is confirmed, PadronHelpers will process the refund within a maximum period of 14 calendar days from the acceptance of the request.

The refund will be made using the same payment method used by the customer when contracting the service, unless otherwise expressly agreed.

5. Dispute resolution

If the customer considers that their refund request has not been handled correctly, they may contact:

• The Municipal Consumer Information Office (OMIC) of their locality.
• The General Directorate for Consumer Affairs of their Autonomous Community.
• The European online dispute resolution platform: https://ec.europa.eu/consumers/odr

6. Contact

For any queries related to returns or cancellations, you can contact us:

PadronHelpers
Email: info@padronhelpers.es
Web: padronhelpers.es/contact